Shipping Policy

Shipping Time

All orders are delivered within 10 business days, unless delayed due to address verification issues or suspected fraudulent activity. We do not process or ship orders on weekends or public holidays.

All shipments include real-time tracking with verified tracking numbers, allowing you to monitor your order 24/7. Orders are shipped via UPS, USPS, or Amazon Logistics. Once your order has been dispatched, tracking information may take 2–3 business days to become active. You will receive a shipping confirmation email once your order has shipped.

We cannot be held responsible for delays caused by shipping carriers and cannot issue refunds for shipping charges due to carrier-related delays.

If you have any questions regarding your order, please contact us at support@arcaptain.us or call +1 (888)-341-5964. Our customer support team is available 7 days a week to assist you.

Shipping Restrictions

Please note that we do not ship to:

Delivery may also be unavailable in certain remote or rural areas. If your shipping address falls within a restricted location, we will contact you before shipment to confirm availability or arrange a full refund if delivery is not possible.

Within the United States, we currently do not deliver to:

Please verify your shipping address before placing your order.

Shipping Information

At Arccaptains, our mission is to provide high-quality welding equipment at competitive prices for professionals, hobbyists, and businesses across the United States.

To ensure fast and reliable delivery, we partner with trusted manufacturers and logistics providers worldwide. Depending on the product you purchase, your order may ship from our warehouses in the United States or Hong Kong. Estimated delivery times may vary depending on warehouse location and your shipping address.

When Will I Receive My Order?

Most orders are processed and shipped within 5–10 business days.

During peak periods, including major sales events or promotions, processing and delivery may take up to 3 weeks.

While delivery times are outside our direct control, we work only with reliable suppliers and shipping partners to provide the best possible service.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing:

You can use the tracking number to monitor your shipment at any time.

Taxes and Additional Charges

Depending on your delivery location, you may be responsible for additional taxes, VAT, customs duties, or import fees imposed by your local government. These charges are the responsibility of the customer.

When Will I Receive My Order?

Most orders are processed and shipped within 5–10 business days.

During peak periods, including major sales events or promotions, processing and delivery may take up to 3 weeks.

While delivery times are outside our direct control, we work only with reliable suppliers and shipping partners to provide the best possible service.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing:

You can use the tracking number to monitor your shipment at any time.

Taxes and Additional Charges

Depending on your delivery location, you may be responsible for additional taxes, VAT, customs duties, or import fees imposed by your local government. These charges are the responsibility of the customer.

Fraud Prevention

At Arccaptains, customer security is one of our highest priorities.

We use advanced fraud prevention systems and maintain Level 1 PCI DSS compliance to ensure all online payments are processed securely.

To protect both our customers and our business, certain orders may undergo additional verification. If we are unable to verify your payment, we may request additional documentation, including but not limited to:

Orders will only be processed after successful verification.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or your order, our customer support team is here to help.

Send Us a Message