Warranty Registration & Refund Policy

Statement of Limited Liability

ARCCAPTAINS Welder guarantees that all newly purchased welding machines, cutting equipment, helmets, and replacement parts are manufactured free from defects in material and workmanship during the applicable warranty period.

This warranty does not apply to products damaged through improper installation, misuse, neglect, unauthorized repairs, modifications, or abnormal operating conditions.

Warranty Period

During the warranty period, we will provide replacement parts or repair services for manufacturing defects.

Warranty coverage begins on the date your order is delivered.

Warranty Statement for Welder

The seller is responsible for replacement parts and repair costs related to manufacturing defects that occur during the warranty period shown below.

Warranty Claim Resolution

If a product listed above develops a manufacturing defect during the applicable warranty period, we may repair the product, replace defective components, or provide a replacement unit of equal performance after inspection.

Shipping costs may apply depending on the warranty claim and location.

Warranty for Welding Helmet

Welding helmets are covered against manufacturing defects for one hundred eighty (180) days from the original delivery date.

This warranty applies only under normal operating conditions and does not cover damage caused by misuse, accidents, modifications, or improper handling.

Warranty Statement for Welding Accessories

The following accessories are covered against manufacturing defects under a 90-day standard warranty period.

This Limited Warranty Applies Under the Following Conditions

Limitation and Disclaimer

Our welding equipment is designed for professional, commercial, and industrial applications.

Warranty remedies described in this policy are the sole remedies available for manufacturing defects.

Except where prohibited by applicable law, the company shall not be responsible for indirect, incidental, or consequential damages arising from product use.

Products manufactured by third-party suppliers remain subject to their own warranty policies where applicable.

Freight Cost

Customers are generally responsible for transportation costs associated with shipping products to an authorized service center.

If the warranty claim is approved, return shipping arrangements will be provided according to our warranty policy.

Refund Policy

To qualify for a return, products must be unused, in their original condition, and returned with all packaging, accessories, manuals, and proof of purchase.

Items showing signs of misuse, alteration, or accidental damage may not be eligible for a refund or exchange.

Before returning any product, customers must first contact our support team to receive return authorization and shipping instructions. Unauthorized returns may be refused or delayed during processing.

Damaged or Incorrect Items

Please inspect your order immediately after delivery. If your product arrives damaged, defective, or if you receive an incorrect item, contact our customer support team as soon as possible.

Providing photos or videos of the issue will help us resolve your request more quickly.

Non-Returnable Items

Certain products cannot be returned due to safety, hygiene, or legal restrictions.

Product Exchanges

If you would like a different model or replacement, the fastest solution is usually to return the original item, wait until the return has been approved, and then place a new order for the replacement product.

European Union Customers

For customers located within the European Union, eligible purchases may be cancelled within fourteen (14) days of delivery, provided the item remains unused, in its original packaging, and includes all accessories and documentation.

Proof of purchase will be required before processing the request.

Refund Processing

After we receive and inspect your returned item, our team will notify you regarding the approval status of your refund.

Approved refunds will be issued to the original payment method. Depending on your payment provider, it may take several business days before the funds appear in your account.

If you have not received your refund after the normal processing period, please contact your payment provider first. If additional assistance is required, our customer support team will be happy to help.

Need Assistance?

If you have any questions regarding warranty coverage, returns, repairs, or replacement parts, please contact our customer support team.